Innovative Youth Services Residential Support Specialist

Families And Youth - Las Cruces, NM

Full-time - Entry Level

Las Cruces, NM

Social Assistance

About the position

The Innovative Youth Services Residential Support Specialist plays a crucial role in ensuring the safety, supervision, and welfare of youth residing at the shelter. This position involves meeting the immediate care needs of youth, facilitating life skills and educational programming, and providing crisis intervention and case management support in collaboration with other staff members.

Responsibilities

• Provide case management, life skills, and support services.
• Process and intake potential tenants, including resident orientation.
• Coordinate building usage, including laundry, community kitchen, computer lab, etc.
• Develop, schedule, and facilitate community building activities for residents.
• Build, strengthen, and maintain relationships with key stakeholders, neighboring programs, and resource providers.
• Meet and follow up with tenants to ensure their needs are met.
• Facilitate and/or coordinate restorative circles and other conflict management activities for resident-related matters.
• Report all incidents, safety matters, and liability-related issues to appropriate persons according to policies, procedures, protocols, and training.
• Greet guests, field/manage their inquiries and direct them to the appropriate person according to their needs.
• Operate office equipment.
• Provide exceptional customer service to all scheduled and walk-in appointments.
• Process correspondence to other agencies, staff, and clients in accordance with the policies and procedures related to confidentiality.
• Input verified information pertaining to intake and appointment scheduling into appropriate fields of the computer database and EMR-BEAR.
• Verify information collected from tenants and other sources for accuracy and completeness.
• Perform clerical and administrative support duties as assigned.
• Perform host and event coordination functions.

Requirements

• High School diploma.
• Minimum of 2 years working with individuals experiencing homelessness, substance use/recovery, mental health treatment, and/or system involvement OR personal lived experiences in recovering from those areas.
• Must pass a CYFD Criminal Records Check.
• Must maintain a valid New Mexico Driver's License.
• Must be able to successfully perform non-violent crisis intervention and CPR/First Aid upon hire (trainings will be provided).

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Short term disability
• Long term disability
• Supplement plans with 403(b)
• Paid Time Off (PTO)
• 13 holidays