Inside Claims Representative

$43,190 - $68,992/Yr

Erie Insurance - Raleigh, NC

Full-time - Entry Level

Remote - Raleigh, NC

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Inside Claims Representative at Erie Insurance is responsible for handling liability and property claims under close supervision. This role involves investigating claims, resolving coverage and liability issues, and ensuring compliance with state insurance laws. The position requires effective communication with policyholders, agents, and other parties involved in the claims process, while also maintaining knowledge of relevant laws and regulations. The selected candidate will work remotely from Raleigh, NC, and must be able to meet specific internet service requirements.

Responsibilities

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports, and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
• Establishes contact with all parties involved in the claim in accordance with ERIE's expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Sets up and/or issues payment using ERIE's approved payment methods for settlement; or declines payment within designated authority.
• Responds to inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others.
• Learns and maintains knowledge of liability laws for each state and motor vehicle codes.

Requirements

• High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required.
• Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred.
• Obtain appropriate licenses as required by state within 45 days of employment for external applicants and 90 days for internal applicants.

Nice-to-haves

• Bachelor's or Associate's degree preferred.

Benefits

• 401(k) with up to 4% contribution match
• Adoption assistance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off including vacation, personal days, sick days, bereavement days, and parental leave
• Tuition reimbursement program for higher education and industry designations
• Company-paid basic life insurance
• Short- and long-term disability insurance
• Orthodontic coverage for children and adults
• Fertility and infertility coverage
• Well-being programs
• Paid volunteer hours for community service
• Dollar-for-dollar matching of charitable gifts each year