Inside Counter Sales/Service Manager

Mccarthy Tire - Charlotte, NC

Full-time

Charlotte, NC

Repair and Maintenance

About the position

The Inside Counter Sales/Service Manager is responsible for providing exceptional customer service throughout the vehicle repair process, from intake to release. This role involves assessing customer needs, advising on repair plans, and ensuring effective communication with both customers and technicians.

Responsibilities

• Provide excellent customer service from intake to release of vehicle and perform any additional follow up.
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan.
• Advise the customer on the recommended auto repairs and offer a pricing quote.
• Communicate with parts' sellers and technicians to make sure everything needed is on hand.
• Provide updates to customers as their work is completed.
• Answer detailed questions about services performed and price information.
• Maintain customer records by keeping all files organized.
• Schedule appointments over the phone.

Requirements

• High School Degree or GED
• Ability to work in a fast paced, demanding environment.
• Valid driver's license.
• Must be able to work independently and also in a team environment.