Inside Customer Service Rep/Data Entry Clerk

AGM Container Controls - Tucson, AZ

Full-time

Remote - Tucson, AZ

Computer and Electronic Product Manufacturing

About the position

AGM is seeking a dynamic Inside Customer Service Representative to play a pivotal role in ensuring our customers' needs are met with professionalism and precision. In this role, you'll be at the forefront of our customer interactions, collaborating closely with various departments to provide top-notch service and solutions. Visit www.agmcontainer.com to learn about our products and services!

Responsibilities

• Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs.
• Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation.
• Effectively communicate pricing, lead times, and product information to both new and existing customers.
• Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships.
• Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication.
• Champion continuous improvement by suggesting enhancements to office procedures and departmental performance.

Requirements

• Display strong analytical skills to efficiently address customer inquiries and provide optimal solutions.
• Thrive in a collaborative environment, contributing positively to team dynamics and motivation.
• Exhibit exceptional interpersonal and communication skills, adapting your approach as needed.
• Possess the ability to switch focus quickly while maintaining efficiency and accuracy.
• Showcase computer literacy, solid typing skills, and an aptitude for navigating digital tools.
• Associate's degree (A. A.) from a two-year college preferred, or equivalent combination of education and experience.
• Previous relevant experience and/or training is a plus.

Benefits

• Health, dental, and vision insurance for you and your family.
• Life insurance for you, your spouse, and your child(ren).
• Defined Benefit Pension Plan - a retirement plan you can grow with!
• Employee Stock Ownership Plan (ESOP) - become an AGM employee-owner and share in the benefits.
• Paid Time Off.
• Generous Employee Referral Bonus Program.
• Tuition Reimbursement of up to $5,250 per year - go back to school on us!
• Performance review after 90 days of employment with up to a 5% wage increase!
• Wage increases based on performance and completion of higher education, given every six months.
• Quarterly and annual profit-sharing bonuses!
• Monthly work anniversary recognition, spirit, and pastry days - and an annual company picnic.
• Summer employment opportunities for family members who are students!