Air-Weigh - Eugene, OR
posted 4 months ago
As an Inside Support Technician for Air-Weigh, you will play a crucial role in providing exceptional telephone-based product support to our customers. Your primary responsibilities will include assisting customers with product inquiries, training them on the use of our products, processing Return Merchandise Authorizations (RMA), and conducting internal product testing. You will utilize electronic diagnostic tools and aids to effectively troubleshoot issues and provide solutions. Additionally, you will collaborate with the Engineering team by performing alpha and beta tests for new products and software releases, ensuring that our offerings meet the highest standards of quality and functionality. In this position, you will engage with a diverse range of customers, offering guidance and support to help them maximize their experience with Air-Weigh products. Your ability to communicate effectively, both verbally and in writing, will be essential in addressing customer concerns and providing clear instructions. The role is designed for individuals who thrive in a dynamic environment and enjoy problem-solving. You will have the opportunity to develop your skills in installation techniques and gain a deeper understanding of our product line over time. At Air-Weigh, we value work-life balance and are dedicated to fostering a supportive work environment. We believe that a healthy professional life contributes to employee satisfaction and productivity. As you progress in this role, you will be expected to develop a satisfactory knowledge of our products, troubleshoot customer concerns efficiently, and process incoming equipment for returns or warranty evaluations. This position is ideal for those looking to grow their career in a supportive and innovative company.