Dorman Products - Madison, IN
posted 2 days ago
Full-time - Mid Level
Madison, IN
Merchant Wholesalers, Durable Goods
About the position
At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for an Inside Dealer Sales Supervisor to assist with the day-to-day operations of the Inside Dealer Sales Team and Outside Dealer Sales Group. This critical role will help continue SuperATV's growth and impact in the off-roading industry.
Responsibilities
- Supervise the Inside Dealer Sales team both in Madison, IN and Shreveport, LA.
- Support Outside Sales Representatives (OSR's)
- Assist in IDST daily workload including working the e-mail and call line channels.
- Establish performance goals to achieve SuperATV metrics for department employees.
- Maintain and execute training for new / existing OSR's.
- Drive and execute Inside Dealer Sales Team revenue generating campaigns.
- Provide top notch customer service to the Dealer Network.
- Maintain sales staff by recruiting, selecting, orienting, and training employees.
- Identifying MAP (minimum advertised price) policy violations and address those violations with the Dealers.
- Attend shows and events to represent the company as needed.
Requirements
- Experience with a call center environment.
- Customer service oriented.
- Excellent leadership, communication, problem solving, and analytical skills.
- Skilled in the Microsoft Office Suite of products.
Nice-to-haves
- Two years of previous Sales / Supervisory experience.
Benefits
- Equal opportunity employer; values a combination of ideas, perspectives, and cultures.
