Inside Operations Manager

Full-time - Mid Level

Phoenix, AZ

Merchant Wholesalers, Durable Goods

About the position

The Inside Operations Manager is responsible for overseeing warehouse operations, labor management, and logistics coordination to ensure efficient and seamless support for local, regional, and national events. This role is pivotal in maintaining inventory accuracy, ensuring compliance with safety standards, reinforcing accountability, and fostering team collaboration. As a key player in our quest for operational excellence, the Inside Operations Manager takes the lead in enhancing processes, optimizing resources, and fostering an uplifting workplace culture. This role is vital in aligning with company goals, ensuring safety compliance, and streamlining logistics. We highly recommend candidates with a background in the trade show industry.

Responsibilities

• Direct and ensure the timely completion of tasks for all departments within warehouse operations.
• Maintain a clean, safe, and organized warehouse environment to support daily operational needs.
• Ensure accurate documentation and proper storage of load manifests, inventory, and equipment in accordance with Standard Operating Procedures (SOPs).
• Conduct regular inventory counts and coordinate with purchasing teams to address shortages and maintain minimum stock levels.
• Oversee the preparation and staging of materials for events, ensuring alignment with project requirements and SOP timelines.
• Review and approve load lists for accuracy and readiness.
• Schedule and allocate warehouse staff efficiently to meet operational demands while minimizing overtime costs.
• Foster clear communication with local labor teams and ensure proper resource allocation for daily tasks.
• Oversee warehouse equipment, trucks, and trailers, ensuring compliance with maintenance and safety standards.
• Coordinate equipment rentals and repairs, securing cost-effective solutions and maintaining an updated local resources document.
• Act as an on-site operations supervisor for local events as needed, ensuring smooth execution of operations and proactively addressing challenges during planning and production.
• Supervise and mentor warehouse and logistics team members, conducting performance reviews and ensuring accountability and professional growth.
• Work closely with Production and Sales teams to align operational efforts with overall company objectives.
• Communicate effectively with leadership, providing updates on challenges, progress, and operational improvements.
• Identify opportunities to enhance warehouse workflows, implement best practices to improve efficiency and reduce costs, and ensure operational procedures are up to date and consistently followed.
• Ensure compliance with company safety policies and industry regulations for all warehouse operations.
• Monitor external factors such as weather conditions and adjust logistics plans to prevent disruptions.
• Handle labor-related disputes, ensuring clear and fair resource allocation for daily operations.

Requirements

• 3-5 years of experience in tradeshow, operations, and logistics.
• Strong ability to manage labor resources, logistics, and operational workflows.
• Experience overseeing equipment and inventory control processes.
• Ability to anticipate and resolve production challenges proactively.
• Strong leadership and team management skills with the ability to foster collaboration across departments.
• Problem-solving mindset with a high level of adaptability in a fast-paced environment.
• Valid driver's license and reliable form of transportation.
• Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Google Sheets.

Nice-to-haves

• Knowledge of fleet and equipment maintenance best practices.
• Experience working with third-party vendors for equipment rentals and logistics solutions.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development