Inside Operations Specialist

Keter Environmental Services - Phoenix, AZ

Full-time - Mid Level

Remote - Phoenix, AZ

Waste Management and Remediation Services

About the position

Keter Environmental Services is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream. The Inside Operations Specialist is a key driver of efficiency of the overall waste and recycling program of assigned properties. This position serves as a primary point of contact for the waste and recycling needs of assigned properties, receiving and dispatching incoming calls and emails from clients and vendors. The role requires collaboration with multiple departments to drive efficiency objectives and enhance the customer service experience for our clients. The Inside Operations Specialist manages the daily waste and recycling operations remotely at multiple properties in a large geographic area and resolves service issues. This includes dispatching hauling based on analysis of containers history, PSI (pounds per square inch) readings, cycles, tenant changes, and the use of other proprietary software. The specialist coordinates and oversees the completion of repairs on equipment, manages the placement and removal of temporary roll-off containers, and tracks, enters, and evaluates key information daily. Building sustainable relationships and trust through collaborative communication with customers is essential, as is the ability to work quickly and efficiently in a fast-paced environment. The role also involves processing work orders accurately and in a timely manner, demonstrating excellent follow-through on assignments, and performing other duties as assigned.

Responsibilities

• Manages the daily waste and recycling operations remotely at multiple properties in a large geographic area and resolves service issues.
• Dispatches hauling based on analysis of containers history, PSI (pounds per square inch) readings, cycles, tenant changes, and use of other proprietary software.
• Coordinates and oversees completion of repairs on equipment.
• Manages placement and removal of temporary roll-off containers.
• Tracks, enters, and evaluates key information daily.
• Builds sustainable relationships and trust by communicating collaboratively with customers internally and externally.
• Works quickly and efficiently in a fast-paced environment.
• Processes work orders in an accurate and timely manner.
• Demonstrates excellent follow-through on assignments.
• Performs other duties as assigned.

Requirements

• College degree preferred and/or 2 or more years of relevant experience.
• Professional email and phone etiquette with a focus on solving problems and listening to others without interrupting.
• Ability to multi-task.
• Ability to react well under pressure and treat others with respect.
• Ability to adapt easily to change.
• Identify and resolve problems in a timely manner.
• Good time management skills to prioritize and plan work activities.
• Ability to negotiate and influence others.
• Proficiency with Microsoft Outlook, Word, and Excel is required.
• Work efficiently and effectively, both independently and as a team.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Work from home
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance