Inside Sales Account Manager

Full-time

Bohemia, NY

Computer and Electronic Product Manufacturing

About the position

For more than 60 years, Data Device Corporation (DDC) has been recognized as a world leader in the design and manufacture of high-reliability Connectivity and Control solutions for the Aerospace, Defense, and Space industries. Our dedication to supplying quality products, on-time delivery, and superior support, has contributed to the success of our customers and the critical missions they serve. This position is 100% onsite at our Bohemia, NY office. The compensation range for this role is $65,000-$70,000 annually. This position requires a U.S Person or a person who can qualify for a Department of State or Department of Commerce License.

Responsibilities

• Serve as the primary point of contact for established customer accounts within the designated region.
• Build and maintain strong relationships with key customer stakeholders to understand their needs and ensure their satisfaction with products and services.
• Proactively engage with customers to resolve issues, answer inquiries, and ensure timely responses to requests for quotes, purchase orders, and product information.
• Process customer inquiries, quotes, purchase orders, RMAs (Return Merchandise Authorizations), and Rep commission allocation.
• Ensure accuracy in order processing and tracking.
• Communicate regularly with internal teams, including Planning, Engineering, Product Assurance, Finance, Marketing, Sales, and Business Unit Managers, to ensure seamless order fulfillment, customer support, and problem resolution.
• Maintain up-to-date records on account activities, including weekly reports, and provide status updates on quarterly booking and revenue goals.
• Track sales performance against targets and provide forecasts as needed.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Resolve conflicts promptly and professionally, identifying opportunities to strengthen customer loyalty.
• Identify and suggest improvements to sales processes, CRM systems, and internal workflows to enhance operational efficiency and customer experience.

Requirements

• Bachelors degree preferred, or equivalent experience.
• 5-10 years of relevant work experience in inside sales or account management, preferably in a technical or manufacturing environment.
• 2-5 years of experience managing major accounts.

Nice-to-haves

• Strong written and verbal communication skills, with the ability to engage customers effectively and work cross-functionally.
• Exceptional attention to detail for processing orders, preparing quotes, and maintaining accurate records.
• Ability to identify customer issues and resolve conflicts in a timely and effective manner.
• Highly organized, able to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel) and experience with CRM software.
• Knowledge of sales processes and account management techniques to meet sales goals and objectives.
• Strong customer orientation, with the ability to understand and anticipate customer needs.