Inside Sales Account Manager

Hoffman & Hoffman - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Inside Sales Account Manager at Hoffman & Hoffman Inc. is responsible for managing customer accounts, providing exceptional customer service, and ensuring timely product delivery. This role requires strong communication skills, technical understanding of HVAC products, and the ability to develop lasting relationships with customers. The position is integral to the sales process, requiring coordination with various teams and maintaining up-to-date knowledge of market trends and competitive pricing.

Responsibilities

• Manage collective accounts and provide high-level customer service in a timely manner.
• Keep up-to-date information on jobs and continuously stay informed about competitive market pricing.
• Develop technical depth and understanding of company products and applications.
• Manage the order entry process and coordinate deliveries, including returns and warranties.
• Act as the first responder for customer inquiries regarding products or services.
• Process and enter sales orders and quotations into CRM (Netsuite).
• Utilize industry databases to research and find upcoming jobs to bid.
• Maintain project schedules in the quote/project management system.
• Develop Installation Operations and Maintenance Manuals for customers.
• Work closely with manufacturers to resolve issues and coordinate equipment start-up.

Requirements

• Bachelor's Degree preferred but not required.
• 2 or more years of experience in the HVAC industry preferred but not required.
• Minimum 2 years of experience in a similar role (Inside Sales/Account Executive/Product Management).
• Highly developed interpersonal and analytical skills.
• Strong sales presence and ability to develop lasting relationships.
• Detail-oriented with a professional attitude and reliability.
• Strong time management skills and a sincere desire to help others.
• Superior written and oral communication skills.
• Proven problem-solving, leadership, and listening skills.
• Strong technical aptitude and ability to work in a fast-paced environment.

Nice-to-haves

• Experience with Marketing / Project Management.
• Product and vendor knowledge or the ability to quickly learn it.

Benefits

• 401(k)
• Employee stock ownership plan