Inside Sales and Customer Service Representative

Robert Half - Fremont, CA

Full-time - Entry Level

Fremont, CA

Administrative and Support Services

About the position

The Inside Sales and Customer Service Representative role at Robert Half involves managing customer inquiries and maintaining customer records for a construction industry client. The position requires excellent attention to detail, proficiency in basic math, and a proactive approach to providing solutions to assist clients. This is a fully onsite position with a standard work schedule from Monday to Friday.

Responsibilities

• Respond to customer inquiries, orders, and complaints in a timely and efficient manner
• Generate and distribute sales operation documents including invoices, contracts, pick lists, packing lists, and returns to respective departments
• Assist in resolving customer complaints to ensure proper service
• Provide necessary data and backup data to customers and other branches upon request
• Regular follow-up with customers, branches, and shop/yard operations on open and unresolved customer issues
• Report any conditions affecting customer satisfaction
• Handle after-hours calls from security and customers, documenting any complaints for further resolution
• Open and/or close operation facilities as required
• Utilize Microsoft Office, Infor and Salesforce CRM for data entry and order entry
• Schedule appointments and manage email correspondence
• Handle inbound and outbound calls, providing excellent call center customer service.

Requirements

• Minimum of 2 years of experience in a similar role as an Inside Sales and Customer Service Representative
• Proficiency in answering inbound calls and managing inbound and outbound calls
• Demonstrated experience in a call center customer service environment
• Strong customer service skills and ability to handle customer queries effectively
• Proficiency in data entry tasks and order entry
• Excellent ability to schedule appointments accurately and efficiently
• Strong skills in email correspondence and ability to manage professional communication
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to meet sales targets and work in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and within a team
• High school diploma or equivalent required
• Bachelor's degree in business or related field would be an advantage.

Nice-to-haves

• Bachelor's degree in business or related field would be an advantage.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan