Inside Sales Coordinator - EST or CST United States

About the position

The Inside Sales Coordinator is responsible for managing and nurturing inbound customer calls and emails, qualifying leads, and facilitating the customer journey while supporting outside sales teams. The role aims to increase the lead-to-sale metric by delivering actionable leads to the outside sales team, enhancing their focus, and generating more business. This position serves as a conduit between sales and marketing, driving incremental revenue.

Responsibilities

• Respond to inbound sales-related customer inquiries by gathering initial data from the lead, understanding customer needs, and providing basic recommendations for furthering the sale.
• Manage customer expectations throughout the buying process and handle post-sale follow-up to ensure satisfaction.
• Enter and manage leads into Customer Relationship Management (CRM) system (Microsoft Dynamics), using dashboards and reports to track progress.
• Qualify leads and communicate them to the appropriate outside sales team, collaborating on best practices for follow-ups and nurturing.
• Manage and nurture marketing leads from start to finish, ensuring timely responses to emails and live calls.
• Cultivate existing customer connections to secure repeat business and respond to marketing campaigns effectively.
• Communicate with internal teams, including outside sales, marketing, and product support, to align efforts.
• Utilize CRM and other reporting tools to manage your lead pipeline efficiently.
• Multitask and handle ad hoc projects to support the broader business as needed.
• Analyze data to make recommendations for process improvements.
• Attend meetings to present data and trends, contributing to strategic discussions.

Requirements

• Associate degree in a business-related field or 1-3 years of sales experience in inside or outside sales; business-to-business experience preferred.
• Strong communication and interpersonal skills.
• Ability to positively represent Allegion in written and verbal communication, comfortable connecting both internally and externally, with a sales-minded approach.
• CRM experience required; exposure to Microsoft Dynamics is a plus.
• Proficiency in Microsoft Excel and PowerPoint.
• Team player with an entrepreneurial spirit to take full ownership of projects as needed.
• Experience with PowerBI is a plus.

Nice-to-haves

• Experience with PowerBI is a plus.

Benefits

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
• High energy, influential, cross collaborative team environment
• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
• Competitive base salary
• Health, dental and other insurance coverage, helping you 'be safe, be healthy'
• Tuition Reimbursement
• Employee Discounts
• Community involvement and opportunities to give back so you can 'serve others, not yourself'