Inside Sales Coordinator

Atlas Copco - Houston, TX

Full-time - Entry Level

Remote - Houston, TX

Machinery Manufacturing

About the position

The Inside Sales Coordinator at Atlas Copco plays a crucial role in supporting the sales team by managing customer interactions, processing sales data, and ensuring a smooth sales process. This position requires a motivated individual who can develop new leads, understand customer needs, and contribute to marketing activities while maintaining a collaborative and flexible work environment.

Responsibilities

• Provide support to the sales team by gathering information to assess markets and customers.
• Process internal data to monitor and report sales activity, CRM opportunities, quotes, orders, sales forecasts, and gross margin.
• Support marketing activities by maintaining a database of customer applications and gathering information for case studies.
• Perform market research to identify potential new customers and contacts with existing customers.
• Coordinate with Sales team leadership and account managers to assist in revenue-generating activities.
• Maintain the Installation Database to track customer applications and assist with Case Study development.
• Export data from ERP system to provide reports for Quotes, Orders, Gross Margin, etc.
• Assist with updating the monthly sales forecasting tool.
• Ensure data integrity and manage sales activities and pipeline within the CRM database.
• Provide CRM reports and coordinate with sales management to ensure proper use of the CRM system.
• Capitalize on technological advances and BI reports to enhance the sales process.
• Improve customer experience by understanding and anticipating needs and expectations.
• Assist with proactive sales of spare parts.
• Assist Contracts team with contract renewal process and pricing negotiations.
• Participate in meetings and initiatives at various levels within the company.
• Adhere to best practices to ensure financial and data integrity, and sales and customer service processes.
• Contribute to positive Company branding by projecting a knowledgeable and professional image.

Requirements

• Minimum 3-5 years' experience in inside sales and customer service required.
• Previous experience in a fast-paced environment with quote generation required.
• Proficient with database management and extracting and processing data to generate reports.
• Minimum 3-5 years' experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.
• Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
• Comfortable performing high volume, repetitive tasks with accurate data entry skills.

Nice-to-haves

• Experience in a technical sales environment.
• Familiarity with market research techniques.
• Knowledge of customer relationship management best practices.

Benefits

• Flexible work schedule with remote work options after training.
• Collaborative and inclusive work environment.
• Opportunities for professional development and growth.