Inside Sales/Customer Service - Metal Service Center

Ici Metals - Strongsville, OH

Full-time - Mid Level

Strongsville, OH

Merchant Wholesalers, Durable Goods

About the position

ICI Metals, Inc. is seeking an Inside Sales/Customer Service representative to join their team in Strongsville, OH. This role focuses on providing exceptional customer service while managing sales orders, quotes, and inventory for a well-established metals service center. The ideal candidate will thrive in a fast-paced environment and contribute to a supportive team culture.

Responsibilities

• Entering quotes, sales orders, and purchase orders
• Sourcing non-stock items
• Maintaining inventory managed accounts
• Expediting orders

Requirements

• Strong focus on providing superior customer service
• Previous sales experience in Metals Distribution or Manufacturing strongly preferred
• Ability to juggle and adapt to multiple/changing priorities throughout the day
• Ability to work independently in a fast-paced, team-oriented environment
• Proficiency using MS Office (Word, Excel & Outlook)
• Strong math skills (a math test is part of the interview process)
• Professional phone & e-mail communication skills
• Strong organizational skills

Benefits

• Profit sharing
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Volunteer time off
• Bereavement leave
• Life insurance
• Referral program
• Pet insurance