Inside Sales/Customer Service Representative

Pacific Office Automation - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

11-50 employees

Telecommunications

About the position

The Inside Sales/Customer Service Representative at Pacific Office Automation is responsible for sourcing sales opportunities and providing exceptional customer service. This role involves understanding customer needs, managing accounts receivable, and handling a high volume of phone calls and emails. The position is ideal for individuals who are organized, enjoy teamwork, and are passionate about customer service.

Responsibilities

• Source warm sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Manage accounts receivable.
• Handle high volume phone calls and emails.
• Demonstrate strong problem-solving abilities and maintain a professional phone presence.

Requirements

• Bachelor's degree preferred.
• High quality verbal and written communication skills.
• Strong math abilities are necessary.
• Experience with accounts receivable is highly preferred.
• Proficiency in using spreadsheets, database, and word processing software such as Microsoft Word, Excel, and PowerPoint.

Nice-to-haves

• Organizational skills
• Phone etiquette
• Time management
• Technology sales experience

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance