Inside Sales/Customer Service Representative

$37,440 - $41,600/Yr

The Masonry Center - Spokane, WA

Full-time - Entry Level

Spokane, WA

Specialty Trade Contractors

About the position

The Inside Sales/Customer Service Representative at The Masonry Center, Inc. is responsible for maintaining and servicing client relationships through accurate pricing, inventory verification, and order management. This role involves assisting showroom clients with product selections, processing orders, and providing exceptional customer service to ensure client satisfaction and sales growth.

Responsibilities

• Promote a high level of customer service to all clients.
• Develop in-depth knowledge of product and installation methods by attending vendor presentations, workshops, and on-the-job training.
• Assist in educating clients on products, services, and application solutions.
• Understand business model and client pricing structure.
• Communicate effectively and transparently with showroom clients regarding product, order status, and timelines.
• Answer client questions and resolve client issues as they arise.
• Actively manage client expectations regarding products and services.
• Follow standard operating procedures for creating delivery tickets and purchase orders.
• Resolve any purchase order or inventory issues with the regional manager and warehouse team in a timely manner.
• Coordinate all paperwork and documentation related to role to meet regional manager needs in a timely organized manner.
• Provide ongoing support in requests from the territory sales representative.
• Make contributions to accomplish necessary results in sales growth and customer service relations.
• Perform other related duties as assigned and required.

Requirements

• High school diploma or GED
• 1 year of customer service experience
• Proficient in Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work in both a team environment and individually
• High level of integrity and dependability with a strong sense of urgency

Nice-to-haves

• Experience and/or knowledge relative to wholesale of building materials

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• 401 K Options
• 401 K Match
• Company Paid Life Insurance
• Optional Supplemental Life & AD+D Insurance
• Paid Personal Leave