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Inside Sales/Customer Service Representative
$49,920 - $54,080/Yr
Vorpahl Fire And Safety - Green Bay, WI
posted 2 months ago
Full-time - Entry Level
Green Bay, WI
Merchant Wholesalers, Durable Goods
About the position
As an Inside Sales/Customer Service Representative, you will serve as a crucial link between our company, clients, and outside sales representatives. This role focuses on providing exceptional customer service, handling inquiries, and driving sales through effective communication and relationship-building. Your expertise in industrial safety and sales will be essential in meeting customer needs and contributing to the growth of our customer base.
Responsibilities
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable.
- Identify, locate, and sell the customer correct PPE solutions.
- Maintain a balance between company policy and customer benefit in decision making, handling issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Requirements
- 3+ years of experience in Industrial Safety/Sales/MRO is a must!
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has 'thick skin' and is able to handle complaints and unpleasant customers.
- Wants to delight customers, above and beyond call of duty.
- Strong decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Is willing to build a long-term relationship with the customer.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
