Inside Sales Engineer

Danfoss - Waynesboro, PA

Full-time - Entry Level

Waynesboro, PA

Machinery Manufacturing

About the position

Danfoss AAIM Controls is currently seeking an Inside Sales Engineer to join our dynamic team. This role is pivotal in assisting our sales team to achieve or exceed targeted sales growth levels specifically for Industrial Refrigeration (IR) contractors and OEMs. The Inside Sales Engineer will be responsible for providing sales quotations and addressing technical inquiries related to these quotations for Power Panels, Distributed Control Panels, and Programmable Logic Control (PLC) based supervisory control systems. The position requires effective communication with various stakeholders, including Sales Managers, External Sales Representatives, Refrigeration Contractors, End Users, and Vendors, ensuring that all parties are aligned and informed throughout the sales process. In this role, you will prepare detailed quotations for Power Panels, Distributed Control Systems, and PLC Control Systems tailored for Industrial Refrigeration Applications. You will also support continuous improvement initiatives in the quotation preparation process, ensuring efficiency and accuracy. Internal support for Order Processing in an Engineer-To-Order environment will be a key responsibility, as well as coordinating the resolution of technical and commercial issues with customers. Building and maintaining relationships with key stakeholders is essential, as is assisting the sales team in identifying customer needs and translating these into actionable business opportunities. Additionally, you will play a crucial role in promoting the use of Danfoss products in sales quotations, providing valuable input to Research and Development for upcoming product platforms or updates, and assisting in the local resolution of quality-related claims. You will also prepare and conduct presentations for internal training or customer meetings, and occasionally visit contractors or OEMs alongside the sales team to secure business and provide customer training. Demonstrating effective CRM behavior in opportunity pipeline and contact management will be expected, as well as growing business potential through internal networking within Danfoss. Gaining market intelligence regarding market situations and competition, and participating in local industry associations such as RETA to enhance knowledge and visibility of Danfoss will also be part of your responsibilities.

Responsibilities

• Prepare quotations for Power Panels, Distributed Control Systems, PLC Control Systems for Industrial Refrigeration Applications
• Support continuous improvement in the quotation preparation process
• Provide internal support for Order Processing in an Engineer-To-Order environment
• Coordinate resolution for technical/commercial issues with customers
• Develop and maintain relationship with key stakeholders
• Help sales team in identifying customer needs and translating this into business
• Support new opportunities which are identified by the sales team
• Encourage the use of Danfoss products in sales quotations for customers
• Provide input to R D for upcoming new product platforms, or for product updates
• Assist in the local resolution of quality related claims by engaging the Quality Technician or other staff members of Engineering
• Prepare/conduct presentations for internal training, or for customer meetings
• Visit contractors or OEM's occasionally with Sales team to secure business and/or for customer training
• Demonstrate functional and productive CRM behavior in opportunity pipeline and contact management
• Grow business potential through networking internally within Danfoss
• Gain market intelligence (market situation/competition)
• Participate in local industry associations such as RETA to increase knowledge and improve visibility of Danfoss

Requirements

• Bachelor's degree required, preferably in Electrical Engineering
• Instrumentation & Controls/Sensors, and associated signals (4-20mA/0-10V, etc.)
• Control voltage circuits: 24V-120V
• 3-phase power. Low to medium voltage and associated components; Reactors/Drives/Soft starters/Transformers, etc.
• Familiarity with Power Panel components
• Basic working knowledge of Industrial Refrigeration Systems and Equipment
• Ability to read and interpret piping & instrumentation diagrams, and electrical schematics prepared in AutoCAD or similar software
• 2-5 years industry related experience in technical sales or supporting sales
• MS Office suite, Salesforce
• Strong communication skills
• A solid track record of performance
• An ongoing desire to learn and seek out new information and technologies
• A stable job history

Benefits

• Bonus system
• Paid vacation
• Personal insurance
• Opportunity to join Employee Resource Groups
• Employee Referral Program