Inside Sales Engineer

About the position

The Inside Sales Engineer plays a crucial role in supporting the sales and customer service teams by providing technical assistance and product expertise for industrial process control products. This position involves close collaboration with customers to understand their technical needs, generate tailored solutions, and facilitate the sales process through effective communication and coordination with external sales teams and suppliers.

Responsibilities

• Provide in-depth technical assistance to customers, guiding them in selecting the right products for their applications.
• Interpret customer requirements and identify suitable products from the company's portfolio.
• Collaborate with manufacturers, customers, customer service and sales teams (outside and inside sales) to address product or application questions.
• Communicate with customers, manufacturers, and internal teams via phone and email.
• Help coordinate repairs in shop and with manufacturers.
• Prepare and deliver timely quotes and proposals based on customer specifications and project needs.
• Assist in negotiating terms, pricing, and delivery timelines.
• Maintain accurate records of quotes, orders, and customer interaction using quotation software and Microsoft Outlook.
• Coordinate with suppliers for special product modifications, lead times, and pricing.
• Build and maintain strong relationships with clients, acting as a primary point of contact for technical support.
• Work closely with the outside sales team to ensure seamless customer service and follow up on leads and orders.
• Assist in identifying potential new customers and applications to expand market reach.
• Stay updated on industry trends, competitor offerings, and new product developments from represented manufacturers.
• Develop and maintain a thorough understanding of the company's product range, especially for key clients in industries like oil and gas, power utilities, chemical, and semiconductor.

Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, Chemical, or related field) preferred.
• 2+ years in inside sales, technical sales, or application engineering in an industrial or manufacturing setting, preferred.
• Strong technical aptitude and ability to understand complex engineering concepts.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships.
• Proficient in CRM and ERP software and Microsoft Office Suite.
• Problem-solving and customer service orientation.
• Self-motivated and results-oriented, with a proactive approach to sales and problem-solving.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.