Inside Sales Engineer

Disher - Wilmington, NC

Full-time - Entry Level

Wilmington, NC

Professional, Scientific, and Technical Services

About the position

The Inside Sales Engineer will play a crucial role in supporting the sales force by providing technical support, processing orders, and responding to customer inquiries in a timely and professional manner. This position is integral to driving revenue growth and ensuring customer satisfaction through effective communication and collaboration with various departments.

Responsibilities

• Provide timely response to inquiries for price, delivery, and product information.
• Prepare formal quotations and process sales orders.
• Create pick tickets and provide alternate products and solutions to meet customer design or time constraints.
• Respond to customer return requests and create/process RMA forms.
• Handle initial quality concern related communications with the customer.
• Provide light duty application work including sizing and compatibility.
• Follow direction of leadership related to inventory management and operating model core values.
• Collaborate with management and sales colleagues to identify development opportunities.
• Collaborate with purchasing, operations, and warehouse personnel as needed.
• Perform other duties as assigned.

Requirements

• Detail oriented with strong organizational skills.
• Excellent verbal and written communication skills necessary for the sales role.
• Experience using Microsoft Office, including the ability to create basic reports, documents, presentations, and spreadsheets in MS Word, MS Excel, and MS PowerPoint.
• Capable of learning and using QuickBooks and/or other ERP systems.
• Mechanical aptitude.