Inside Sales Engineer

Lake Shore Cryotronics - Westerville, OH

Full-time - Entry Level

Westerville, OH

Computer and Electronic Product Manufacturing

About the position

At Lake Shore Cryotronics, there are hundreds of different ways our employees help advance science. The groundbreaking contributions that get satellites into space or high-speed rail on a track can all start with YOU. We are in search of an Inside Sales Engineer to manage all aspects of their assigned domestic sales territories. This individual will support overall sales objectives by meeting the current needs and expectations of customers, maximizing sales in the assigned territory, and potentially managing a distributor or manufacturer's representative. We are an established Westerville-based global leader supporting advanced scientific research in measurement and control solutions that drive the discovery and development of new materials for tomorrow's technologies. The Inside Sales Engineer will manage all aspects of assigned direct sales territory within North America, which includes conducting technical analysis of customer applications and requirements, evaluating and processing customer RFQs, quality, and export requirements, issuing budgetary estimates and quotations, reviewing purchase orders with terms and conditions, and taking orders while issuing order entry and export compliance documentation. This role also involves providing customer support during the manufacturing process, coordinating order shipment schedules, and supporting customer facilities with site preparation and equipment installation guidance. Additionally, the Inside Sales Engineer will manage post-installation operational service and support, work with customers, dealers, or sales representatives to maximize sales, and coordinate support for all customers with Inside Sales, Marketing, Technical Service, Accounting, and other departments. The position requires preparing sales forecasts, planning and coordinating travel by company staff in support of customers, and traveling up to 10% to visit with customers or attend trade shows to support their activities and maximize sales. The Inside Sales Engineer will also be responsible for scheduling and coordinating visits to the company by customers and responding to daily correspondence from customers to resolve problems. A working knowledge of the established sales process from lead conversion to close is essential for success in this role.

Responsibilities

• Manage all aspects of assigned direct sales territory within North America.
• Conduct technical analysis of customer applications and requirements.
• Evaluate and process customer RFQs, quality, and export requirements.
• Issue budgetary estimates and quotations.
• Review purchase orders with terms and conditions.
• Take orders and issue order entry and export compliance documentation.
• Provide customer support during the manufacturing process.
• Coordinate order shipment schedules.
• Support customer facilities with site preparation and equipment installation guidance.
• Manage post-installation operational service and support.
• Work with customers, dealers, or sales representatives to maximize sales.
• Coordinate support for all customers with Inside Sales, Marketing, Technical Service, Accounting, and other departments.
• Prepare sales forecasts.
• Plan and coordinate travel by company staff in support of customers.
• Travel up to 10% to visit with customers/trade shows to support their activities and maximize sales.
• Schedule and coordinate visits to the company by customers.
• Respond to daily correspondence from customers and resolve problems.

Requirements

• Bachelor's degree in engineering or related scientific discipline OR Associate of Science degree with 2+ years applicable technical sales experience OR 5+ years applicable technical sales experience.

Benefits

• Comprehensive insurance package (medical, dental, vision, prescription drug, life, short-term and long-term disability)
• 401k matching
• Health Savings Account (HSA) employer contribution
• Generous paid time off
• Wellness incentive program
• Tuition reimbursement
• Career development
• Onsite fitness center
• Work-life balance