Inside Sales Manager (Rental Manager)

Bottom Line Equipment - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Rental and Leasing Services

About the position

The Inside Sales Manager (Rental Manager) at Bottom Line Equipment is responsible for overseeing the rental department's operations, ensuring high levels of customer service, and managing a team of sales representatives and support staff. This role focuses on maximizing rental revenue, maintaining customer relationships, and coordinating equipment rentals while adhering to company policies and safety regulations.

Responsibilities

• Assist Territory Account Representatives in securing successful equipment rentals by coordinating basic functions of the Rental Department at assigned location.
• Monitor Rental Department engagement with customers and BLE personnel regarding availability of equipment and rental rates.
• Monitor utilization of the rental fleet to ensure each unit is achieving its budgeted targets for revenue and profitability.
• Qualify, maintain, and update customer account and asset information utilizing CRM system.
• Responsible for maintaining a high level of customer service, while promoting a positive team-oriented environment.
• Manage site Inside Sales Representatives, Rental Inspectors and Truck Drivers.
• Oversee trucking for all equipment deliveries, pickups, and transfers.
• Review and approve rental reservations and contracts for accuracy and completeness.
• Manage existing rental contracts to ensure a high level of customer service on equipment.
• Review all rental invoices, including recurring cycle billings.
• Manage efficiency of haul trucks to maximize company truck utilization and minimize outside haulers.
• Coordinate resolution for customer invoice issues, including sales tax issues.
• Review all customer credits.
• Monitor overdue contracts and communicate status to executive management.
• Coordinate with Sales Department to increase rental revenue.
• Responsible for properly receiving, documenting, and generating 'Off Rents' in Wynne rental system.
• Work with Service Department to ensure equipment damages by customers are identified and billed accordingly.
• Manage all internal and external BLE equipment audits.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements.
• Attend department, store and safety meetings.

Requirements

• Bachelor's degree preferred but not required.
• 3+ years previous equipment rental experience preferred.
• Proficient in Wynne System and Microsoft Office including Word and Excel.
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures.
• Strong organizational skills with a strong ability to prioritize and multi-task.
• Ability to adhere to and meet deadlines.
• Excellent organizational, written and verbal communication skills.
• Excellent customer service skills.

Nice-to-haves

• Experience in sales.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid training
• Profit sharing