Inside Sales Manager

Empower Brands - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

About the position

The Inside Sales Manager at JAN-PRO Systems International will play a pivotal role in leading a newly established inside sales call center. This position is designed for a dynamic and results-driven individual who will oversee a team of outbound call center sales agents focused on setting appointments and generating leads. The Inside Sales Manager will be responsible for creating a high-performance culture within the team, ensuring that all agents are motivated and equipped to meet and exceed their appointment-setting goals. This role requires a strategic leader with a strong background in inside sales leadership or call center management, exceptional communication skills, and a passion for achieving targets. In this position, the Inside Sales Manager will monitor key performance metrics such as call volume, conversion rates, and appointment-setting success. Regular reporting to senior management will be essential to provide insights into team performance and areas for improvement. The manager will also be tasked with developing and implementing training programs to enhance team performance, including onboarding for new hires and ongoing skills development. Collaboration with senior leadership will be crucial to develop and execute outbound call center strategies aimed at increasing efficiency and effectiveness in appointment setting. Quality assurance will be a significant aspect of this role, ensuring that high standards of customer service are maintained and that all activities comply with company policies and procedures. The Inside Sales Manager will conduct regular quality assessments and provide constructive feedback to team members. Additionally, the manager will identify and implement process improvements to streamline operations, reduce costs, and enhance overall productivity. Establishing clear performance goals and KPIs for the team will be necessary, along with monitoring progress and adjusting strategies as needed to achieve objectives. Interaction with clients and internal stakeholders will also be a key responsibility, ensuring that the call center's activities align with their expectations.

Responsibilities

• Manage, mentor, and motivate a team of outbound call center representatives to meet and exceed appointment-setting goals.
• Track key performance metrics, including call volume, conversion rates, and appointment-setting success, and provide regular reports to senior management.
• Develop and implement training programs to enhance team performance, including onboarding for new hires and ongoing skills development.
• Collaborate with senior leadership to develop and execute outbound call center strategies aimed at increasing appointment-setting efficiency and effectiveness.
• Ensure high standards of customer service and compliance with company policies and procedures through regular quality assessments.
• Identify and implement process improvements to streamline operations, reduce costs, and enhance overall productivity.
• Establish clear performance goals and KPIs for the team, monitor progress, and adjust strategies as needed to achieve objectives.
• Work closely with clients and internal stakeholders to understand their needs and ensure alignment with call center activities.

Requirements

• Proven experience in inside sales management or call center management, particularly in outbound appointment setting or lead generation.
• Minimum of 5 years in a sales managerial role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and organizational skills.
• Ability to analyze performance data, identify trends, and make data-driven decisions to improve team performance.
• Familiarity with call center software and CRM systems.
• Proficient in MS Office Suite and other relevant tools.
• Bachelor's degree in Business Administration, Management, or a related field.

Nice-to-haves

• Relevant certifications or additional training is a plus.

Benefits

• Competitive Salary, bonus and Benefits
• Opportunities for professional development and career advancement within a growing company.
• A collaborative and inclusive workplace culture where your ideas and contributions are valued.