Inside Sales Manager

Care And Help Home Care - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Ambulatory Health Care Services

About the position

Care & Help Home Care, LLC is a trusted home health care provider in Philadelphia, dedicated to offering transparent, professional, and excellent home care services. As an Inside Sales Manager, you will play a crucial role in our sales team, focusing on guiding prospective customers through the customer creation process for our Medicaid Home Care Services. This position requires close coordination with our sales case management and operations teams to ensure a seamless experience for our clients. In this role, you will be responsible for managing inbound leads through various communication channels, including phone, email, and SMS, while adhering to company standards. You will ensure that the sales pipeline is moving efficiently and assist in the utilization of HubSpot for training new and existing sales and marketing representatives. Your ability to understand the needs of prospective customers with empathy and salesmanship will be essential in educating them about the Medicaid eligibility and home care qualification rules. You will also manage qualified opportunities, facilitate next steps with internal team members, and maintain accurate contact details in our HubSpot CRM system. Your role will involve following prescribed sales and marketing playbooks and providing feedback for continuous improvement. Additionally, you will work closely with sales and marketing management to drive customer-focused initiatives and build strong relationships with clients.

Responsibilities

• Own, triage, and follow-up inbound leads via phone, email, SMS, etc. in accordance with company standards.
• Ensure Team Corporate sales pipeline is moving efficiently in accordance with company standards.
• Assist in HubSpot utilization and trainings with new and existing sales and marketing reps.
• Help branch locations with inside sales functions when needed.
• Compassionately understand the needs of prospective customers with a balance of empathy and salesmanship.
• Develop and maintain a deep understanding of the Medicaid eligibility and home care qualification rules for assigned states or territories.
• Educate potential clients or families on the process and steps to qualify for Medicaid services.
• Manage qualified opportunities and facilitate next steps with internal team members.
• Thoroughly and accurately update relevant contact details in our HubSpot CRM system.
• Complete self-direct follow-up and nurture of leads to move them to the next steps.
• Follow prescribed sales and marketing playbooks and provide feedback for continuous improvement.
• Work with sales and marketing management through customer focused initiatives and relationship building.

Requirements

• 3+ years of Inside Sales experience with demonstrated accomplishments.
• At least one year of sales management experience.
• A bachelor's degree or associate degree and five years' experience.
• Experience working with a CRM system (HubSpot preferred).
• High degree of maturity and empathy.
• A self-starter with a strong work ethic and a desire to succeed.
• High degree of experience and comfort with computer systems, email, and MS Office suite.
• A strong communicator fluent in written and spoken English.
• Home Care or Health Care experience a big plus.
• Experience with Medicaid or other government healthcare programs a plus.
• Fast learner with the ability to ramp up quickly and understand the home care market, customer needs, and the company's offerings.

Nice-to-haves

• Experience in the home care industry.
• Familiarity with government healthcare programs.