Inside Sales Manager

$75,000 - $90,000/Yr

Arctic Industries - Medley, FL

Full-time - Mid Level

Medley, FL

Administrative and Support Services

About the position

The Inside Sales Manager at Arctic Industries is responsible for overseeing the daily operations of the Inside Sales team, focusing on project quoting and customer management. This role requires strong experience with project quoting systems and advanced proficiency in NetSuite, which is crucial for managing sales orders, inventory, and customer accounts. The manager's primary focus is to improve the efficiency and accuracy of quoting processes, ensuring that quotes are timely, precise, and aligned with customer needs. Additionally, the manager fosters collaboration between the Inside Sales and Outside Sales teams, ensuring alignment on strategies to maximize revenue opportunities.

Responsibilities

• Oversee the daily operations of the Inside Sales team, ensuring accurate and timely project quoting activities.
• Collaborate with the Vice President of Sales in decision-making for project negotiations.
• Implement and manage project quoting systems, ensuring proper tracking and documentation of quotes.
• Manage customer accounts as requested by the Vice President of Sales.
• Create quotes and provide backup support to the inside sales team members.
• Utilize NetSuite for managing customer accounts, sales orders, and inventory.
• Collaborate with the Outside Sales team to ensure seamless communication and alignment on sales strategies.
• Analyze sales performance metrics and report to senior management on team progress.
• Develop and implement strategies to improve internal processes and enhance team efficiency.
• Serve as a point of escalation for complex customer inquiries, ensuring high customer satisfaction.
• Support the professional development of the Inside Sales team through training and coaching.

Requirements

• BA/BS degree or equivalent
• 5+ years of account management or inside sales management experience
• 3+ years of leadership experience with direct reports
• Strong expertise with project quoting systems and ERP platforms, specifically NetSuite.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.

Nice-to-haves

• Spanish verbal language proficiency preferred.

Benefits

• 401(k) matching
• Dental insurance
• Paid holidays
• Paid time off
• Vision insurance