Inside Sales Manager

Neenah Enterprises - Neenah, WI

Full-time - Manager

Neenah, WI

Primary Metal Manufacturing

About the position

The Inside Sales Manager is a pivotal leadership role within Neenah Foundry Company, tasked with the responsibility of growing, developing, and leading the Inside Sales Teams located in Neenah, Wisconsin. This position is integral to the front-end customer contact process, which includes solution development, quote generation, and order closing. The Inside Sales Manager will collaborate closely with individuals at all levels of the organization, spanning various functions, to ensure that inside sales activities are aligned with the company's overarching strategy and goals. In this role, the Inside Sales Manager will apply their leadership skills to enhance team performance and engagement, particularly in exploring new opportunities for market penetration and team deployment. The manager will serve as a liaison among multiple factions within the company to help prevent and resolve customer issues effectively. Additionally, the Inside Sales Manager will be responsible for driving and improving metric reporting procedures, owning financial metrics, targets, and budgets, and leading the swift and effective closure of any identified improvement opportunities. The essential functions of the role may evolve over time, and reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. The Inside Sales Manager will define and lead the activities of the inside sales team, ensuring a system for prompt and accurate order entry and reliable feedback to customers and partners. Regular contact with key customers, the outside sales force, and the support organization will be maintained to track and identify market conditions, competitor pricing, and customer needs, using this information to build goals, strategies, and action plans aimed at increasing profitable sales. Furthermore, the Inside Sales Manager will lead, train, and develop the sales team, providing them with the necessary tools and processes to generate quotes, offers, and business proposals that adhere to company guidelines and approval schedules. Performance metrics for the business, including project pipeline growth and revenue generation activities, will be developed and reported. The manager will also drive the utilization of the CRM tool Salesforce for effective pipeline management and develop demand plans and sales forecasts for internal communication as part of the forecasting and planning processes. The role will interface for cross-selling and cross-business sales opportunities through other divisions within the organization.

Responsibilities

• Define and lead the inside sales team activities.
• Ensure prompt and accurate entry of orders and reliable feedback to customers and partners.
• Maintain regular contact with key customers, outside sales force, and support organization.
• Track and identify market conditions, competitor pricing and service, and customer needs.
• Build goals, strategies, and action plans to increase profitable sales.
• Lead, train and develop sales team and provide tools and processes to generate quotes, offers, and business proposals.
• Develop and report performance metrics for the business including project pipeline growth and revenue generation activities.
• Drive the utilization of the CRM tool Salesforce for pipeline management.
• Develop demand plan and orders/sales forecasts for internal communication as part of forecasting and planning processes.
• Interface for cross selling and cross business sales opportunities through other divisions in the organization.

Requirements

• Demonstrated ability to make material take-offs from construction plans or online plan rooms.
• Leadership and team building skills to build, train, and develop the team.
• Effective communication skills with logical, organized, and tactical verbal, written, listening, and presentation skills.
• Outstanding interpersonal skills.
• Strong analytical skills to assist in identifying and providing solutions to complex customer issues.
• Excellent leadership and organizational skills, with the ability to create and execute a sales business plan.
• Proficient computer skills for the MS Office Suite, online competency in social media, and familiarity with CRM and sales-related business software.