Inside Sales Manager

$70,620 - $94,380/Yr

Teledyne Technologies - Newark, CA

Full-time - Mid Level

Newark, CA

Computer and Electronic Product Manufacturing

About the position

As an Inside Sales Manager at Teledyne Technologies, you will be pivotal in managing sales operations and ensuring effective communication between customers and the factory. This role involves responding to customer inquiries, maintaining strong client relationships, and ensuring compliance with SOX regulations while managing service contracts and customer data.

Responsibilities

• Provide timely response to customer inquiries on product pricing, lead time, and order status.
• Act as liaison between factory and Sales.
• Serve as initial point of contact to resolve customer issues.
• Data entry in ERP, customer portals, customer databases, quotation, and sales history data files.
• Update and maintain Distribution and Manufacture Representatives agreement.
• Maintain and organize price lists.
• Review new purchase orders against quote for accuracy and SOX compliance.
• Coordinate with GTC on export matters and licensing requirements as appropriate.
• Manage new customer set-up process.
• Manage assigned accounts by understanding customer needs and offering the best solution with continuous follow-up.
• Maintain and organize customer NDAs and contracts as required.
• Maintain service contracts capturing contract tenure, renewal, spares consumed, support hours log, etc.
• Support with marketing tasks as needed.

Requirements

• Bachelor's degree in Marketing, Business, or a related field; combination of education and experience acceptable.
• 2-5 years Inside Sales or Customer Service experience preferred.
• Excellent oral and written communication skills.
• Proficiency in MS Office required.
• Advanced knowledge of Excel and proficiency with VLOOKUP, Pivot tables, conditional formatting, etc. preferred.
• Experience working within a commercial customer base preferred.

Nice-to-haves

• Some domestic travel may be required - up to 10% time.