Inside Sales Manager

Sonepar USA - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

251-500 employees

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Manager at QED is responsible for overseeing the sales administration process and monitoring sales metrics. This role requires collaboration with various professionals and strong communication skills to lead and motivate the sales team towards achieving specific goals. The Inside Sales Manager will focus on building a high-performance sales team to ensure customer satisfaction and drive sales success.

Responsibilities

• Advise and instruct subordinates in all aspects of work.
• Evaluate, develop, and train new employees and review progress of subordinates periodically with Branch or District Manager.
• Handle difficulties with customers and coworkers with diplomacy and seek assistance when needed.
• Establish goals and objectives for assigned area to meet overall department goals; develop and implement new and revised methods or procedures to improve efficiency and help achieve goals.
• Resolve customer order problems and complaints promptly, reviewing complaints concerning billing or products sold and referring them to designated departments for investigation and resolution.
• Determine make, type, and quality of merchandise desired by being familiar with products sold in the department.
• Identify and use appropriate company and/or customer pricing systems.
• Establish or improve relationships with customers to better understand sales territory, schedule, and customer needs by phone and customer visits.
• Talk with customers by phone or in person to receive orders for products and solicit orders from regular and prospective customers.
• Describe or demonstrate product, using samples or catalog, and emphasize salable features.
• Solicit sale of new or additional products and promote branch and company-wide promotions and specials as directed.
• Work with outside salespeople and management on sales strategy, target account development, and customer-related issues.
• Provide oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.

Requirements

• Proven work experience as an Inside sales supervisor.
• Hands-on experience with CRM software and MS Excel.
• In-depth understanding of the sales administration process.
• Excellent interpersonal and team management skills.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving attitude.

Benefits

• Benefit eligibility after 30 days of employment including several company paid benefits.
• 401(k) eligibility with competitive company match.
• Access to wellness rewards, discount plans, paid parental leave, and Employee Assistance Program (EAP) services.
• Vacation, Holidays, Personal/Sick Days, Jury Duty, Bereavement Days.
• Promotional opportunity.
• Work in a fast-paced and innovative company, meeting passionate associates with diverse backgrounds and experiences.