Inside Sales Manager

About the position

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Responsible for creating a best-in-class order fulfillment and customer service experience for Account Managers and customers. The Inside Sales Manager (ISM) leads a team of 10-20+ Inside Sales Specialists and optimizes customer satisfaction, sales strategy execution, team productivity, order entry speed, and order accuracy. The ISM drives sales strategies (e.g., cross-sell, pricing overrides, etc.) by coaching their team on implementation and change management. They leverage data and their own expertise to build their team's capabilities and manage performance.

Responsibilities

• Oversees the inside sales process to include reviewing sales orders, quotes, cross sell, pricing overrides, inquiries about product availability, and other sales/service-related questions.
• Adapts to drive new sales initiatives (e.g., driving growth in a particular product category). Ensure team has clear objectives and necessary coaching to execute on sales strategies.
• Drives exceptional individual and team performance through 1:1 coaching, team meetings, call shadowing and team training.
• Manages staffing model to efficiently process order volume; enter orders with team in extreme demand surges.
• Supports team with challenging orders (e.g., special orders, sourcing non-stock products).
• Leads problem resolution throughout the Inside Sales process (e.g., quotes, order entry, order follow-ups) to ensure the highest levels of Account Manager and customer satisfaction.
• Leverages sales and productivity metrics to track performance and identify opportunities for improvement.
• Manage order status and communicate delays to Account Managers and customers.

Requirements

• Typically requires BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.
• May require certification. Advanced degree may offset less experience in some disciplines.

Nice-to-haves

• Bachelor's degree in Sales, Business Administration or related field preferred.
• 3-5 years of Inside Sales or customer care experience in commercial construction supply distribution with strong past performance.
• Experience leading and coaching a team to drive performance management and capability building.
• Strong communication skills with experience working with cross-functional teams.
• Strong analytical skills with proficiency in Oracle, PowerBI and Excel. Experience with CRM or related software (e.g., SalesForce).