Inside Sales Operations Associate

Interlink Electronics - Newark, CA

Full-time - Entry Level

Newark, CA

Computer and Electronic Product Manufacturing

About the position

Interlink Electronics Inc. is looking for an experienced Sales Operations Administrative Associate to add to their team. This position is available either in Camarillo, CA or Newark, CA. You will be responsible for providing customer quotes, entering customer orders, ensuring shipping accuracy, coordinating with internal sales, engineering, production, and logistics teams, and maintaining excellent relationships with customers. This is a great opportunity for an ambitious, hard-working individual to grow their career with an established, growing, fast-paced technology company. This is a full-time, permanent, in-office position located at either of our facilities in Camarillo, CA or Newark, CA.

Responsibilities

• Provide customer quotes for standard products, custom solutions, service, and repair
• Verify orders from customers, ensuring accuracy of all order data and part numbers
• Enter orders into ERP system
• Address customer inquiries and resolve issues in a timely, professional manner via phone or email
• Ensure technical inquiries are routed to correct team member for fast response
• Work closely with operations team to ensure customers' needs and expectations are understood and being met
• Handle RMA's and ensure customer is provided with regular status updates
• Maintain customer data in CRM database and ensure it is current
• Coordinate with sales, engineering, production, warehouses, and logistics teams for order fulfillment
• Liaise between sales operations and finance team for order/billing inquiries
• Proactively maintain relationships with clients through regular follow up, identifying potential future sales opportunities

Requirements

• 5 years customer service experience
• 5 years sales order entry experience
• Must have ERP experience (preferably Exact - Macola)
• Must have CRM software systems experience - (ZOHO or HubSpot preferred)
• Strong attention to detail
• Excellent communications skills with the ability to communicate professionally and clearly by phone and email
• Adaptability and flexibility to learn quickly in a fast-paced, high-volume environment
• Maintain a calm and pleasant demeanor when dealing with customers

Nice-to-haves

• Manufacturing industry experience preferred
• Understanding of logistics beneficial

Benefits

• Full medical, dental, vision
• Life insurance
• PTO
• 401(k) plan with match