Inside Sales Operations Manager

$81,396 - $87,788/Yr

Bobcat Central - Stockton, CA

Full-time - Mid Level

Stockton, CA

Rental and Leasing Services

About the position

The Inside Sales Operations Manager at Bobcat Central Inc. is responsible for managing the customer experience across various channels, including walk-in, call-in, and internet inquiries. This role involves collaborating closely with the Director of Sales to enhance sales revenue and gross profit margins while ensuring customer satisfaction. The manager will oversee the Inside Sales Team, conduct training, and implement effective sales strategies to improve overall performance.

Responsibilities

• Adhere to all applicable safety policies, procedures, and standards.
• Work closely with the Director of Sales to hire, train, and manage the Inside Sales Team.
• Conduct in-field observations with Outside Sales Representatives for coaching and training.
• Conduct on-site observations with Inside Sales Representatives for coaching and training.
• Create and implement 'Retail Presence' standards to enhance the customer buying experience.
• Manage daily operations of the Inside Sales team, including sales, inbound calls, and customer experience.
• Collaborate with the Director of Sales and Marketing to create effective call campaigns.
• Implement and train Sales Staff in CRM usage.
• Manage lead generation, qualification, follow-up, and tracking processes.
• Oversee all aspects of used inventory, including acquisition and disposal.
• Maintain organized processes for tracking phone calls and managing customer interactions.
• Be proficient in all Bobcat support software and websites.
• Capture and interpret customer and equipment information effectively.
• Demonstrate excellent customer relationship management and computer skills.
• Exhibit proven negotiation and conflict resolution skills.
• Plan, organize, and build interpersonal relationships effectively.
• Work well under pressure and manage multiple priorities.
• Operate assigned equipment safely and effectively.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Associate's degree in business or related discipline preferred.
• Minimum 5 years' experience in an inside/outside sales role.
• Prior experience in sales, rental, or customer service is required.
• Valid driver's license is required.
• Experience with Salesforce is preferred.
• Ability to work independently and collaboratively in a professional manner.
• Effective verbal, listening, and written communication skills.

Nice-to-haves

• Bilingual (English & Spanish) is a plus.
• Industry knowledge is a plus.
• Familiarity with heavy equipment in a comparable industry is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off
• Vision insurance