Inside Sales Professional-Bluebonnet Hill Funeral Home & Memorial Park

About the position

The Inside Sales Professional at Bluebonnet Hill Funeral Home & Memorial Park in Colleyville, TX is responsible for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. This role emphasizes providing exemplary personalized service, generating revenue for the cemetery, and acting as the primary contact for families during their time of need.

Responsibilities

• Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements.
• Prospecting a minimum of 1-2 hours each day for lead generation.
• Obtaining referrals from families served by the location.
• Networking and building community and civic relationships.
• Explaining and presenting services to families served and referred families.
• Maintaining and tracking activity levels to ensure productivity.
• Responding to client inquiries in a timely, respectful, sensitive, and professional manner.
• Connecting with families through listening, honest communication, and genuine concern.
• Developing an understanding of each family's unique needs and offering solutions that provide value to them.
• Staying in touch with families to ensure satisfaction and following through on all customer problems and requests.
• Building trust-based relationships to earn the right to ask for referrals and educating families on the benefits of pre-planning.
• Collaborating with funeral directors, location managers, and other staff to provide seamless, high-quality service.

Requirements

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver's license with an acceptable driving record.
• Insurance license if required by state/province law.
• Ability to pass the Company's internal presentation certification within thirty days of hire.
• Ability to work evenings and/or weekends as needed.
• Ability to drive frequently and obtain/maintain an insurance license if required by state/province.
• Flexible hours with the ability to work up to 12 hours in a day.
• Empathy and respect in treating others.
• Knowledge of computers and some software.
• Strong customer service skills.

Benefits

• Comprehensive medical, dental, and vision benefits packages.
• Wellness program that rewards associates with benefit credits to offset medical premiums.
• Employer-paid life insurance, short-term and long-term disability insurance.
• Robust 401(k) plan with a generous company match.
• Paid time-off opportunities including vacation, holidays, and sick leave.
• Up to six weeks of paid maternity leave and two weeks paid time-off for baby bonding.
• Generous bereavement leave and discounts on funeral and cemetery products and services for family members.