Inside Sales Rep

Lumos • High Point, NC

397d

About The Position

Lumos is seeking a full-time Inside Sales Representative to engage with potential customers and promote the company's fiber-optic internet services. This role involves direct communication with residential customers to recommend suitable products and services, ensuring a positive customer experience while achieving monthly sales targets. The Inside Sales Representative will work in a fast-paced environment, advocating for customers and driving sales through inbound and outbound calls.

Requirements

• 2-3 years of sales experience.
• High school diploma or equivalent required; bachelor's degree preferred.
• Exceptional verbal and written communication skills.
• Experience using MS Office, particularly Excel.
• Working knowledge of Customer Relationship Management (CRM) tools.
• Proactive and independent with the ability to take initiative.

Nice To Haves

• Experience in the fiber or telecom industry.

Responsibilities

• Advocate for customers via inbound and outbound calls to understand their needs and connect them with appropriate products and services.
• Proactively follow up to close sales and maintain customer relationships.
• Stay informed about competitive products, new offerings, and promotions to educate customers.
• Perform data entry and manage customer experiences using multiple systems.
• Achieve monthly sales targets in a high-volume, commission-based structure.
• Promote the Referral Program at the point of sale.
• Continually train and adjust sales and customer service approaches as needed.

Benefits

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages with bonus options.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP).
• 401K plan with up to 5% employer contribution.
• Wellness program with education and cash incentives.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED