Inside Sales Representative/Account Manager

$65,000 - $90,000/Yr

Hawk Research Laboratories - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

Chemical Manufacturing

About the position

The Inside Sales Representative/Account Manager position at Hawk Research Laboratories offers an excellent opportunity for a career-minded individual to develop their sales career within a rapidly growing company. This role is primarily phone-based with limited travel, focusing on recruiting and developing new customers while nurturing and growing sales within the existing customer base.

Responsibilities

• Respond to incoming new customer enquiries providing technical information, price quotations, promotional and marketing materials, product availability and samples.
• New lead qualification and prioritization via follow up and questions.
• Execute customer nurturing follow up activities, including additional phone and e-mail contact, sample follow up, and encouraging ongoing collaboration.
• Prospect dormant customers to assess if there have been losses to competition, investigate new growth opportunities, and maintain frequent touchpoints with the customer base.
• Engage with existing customers to strengthen incremental revenue growth and develop up-selling opportunities.
• Provide technical information and refinishing advice for existing and new customers.
• Manage and profitably grow sales at assigned customer base.
• Documentation of all new and existing customer contacts and activities in the CRM system.
• Coordinate with different functional areas such as Customer Service, Supply Chain, QC, Technical Support, and Business Management to ensure a positive and profitable customer experience.

Requirements

• Bilingual (English & Spanish) required.
• High School Diploma or equivalent required, Bachelor's degree preferred.
• 2 years sales experience, preferably in an inside sales role.
• Excellent communication skills, including a clear and pleasant phone demeanor.
• Proficient in Microsoft Office and comfortable with information systems tools.
• Strong sense of urgency and customer service orientation.
• Good multitasking and organizational skills.
• Excellent teamwork and interpersonal skills.
• Experience in the commercial painting market or other contractor services is preferred.

Nice-to-haves

• Experience in the commercial painting market or other contractor services is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance