Concentrix - Nashville, TN
posted 3 months ago
Inside Sales Representatives, both permanent and seasonal, are responsible for communicating the benefits and advantages of our client's products and services through value-based customer engagements. Responsibilities may also include lead development, selling contracts, and closing deals. A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Inside Sales Representative (B2B) position at Concentrix is just the right place for you! As an Inside Sales Representative (B2B), whether permanent or seasonal, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and wellbeing, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a B2B Inside Sales Representative (permanent or seasonal) you'll: Work within a dedicated territory to achieve a revenue-based quota by effectively selling and upselling clients' products/services. Manage a high volume of customer engagements via phone and email with a focus on meeting customer needs. Provide accurate weekly, monthly, and quarterly sales forecasts. Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements. Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage. Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date. Undertake sales motions which may or may not include lead generation, lead conversion, health checks, and/or renewing contracts. Deliver expert customer experiences…always with a smile.