Inside Sales Representative/Customer Service Representative

Unclassified - Birmingham, AL

Full-time

Birmingham, AL

About the position

The Inside Sales Representative/Customer Service Representative at Four Seasons Family of Companies is responsible for developing and maintaining customer relationships, processing sales activities and orders, and supporting customer collections. This role is crucial for ensuring efficient operations and customer satisfaction within the Building Products Group, which specializes in outdoor living solutions.

Responsibilities

• Primary focus on new and recovered business efforts across multiple regions.
• Strong tele-sales experience and big plus.
• Maintain customers in good collections standing.
• Support daily deposit activities and maintain reports on cash application to customer accounts.
• Support inventory maintenance and control by submitting orders for material and recording inventory transactions such as shipments, returns, receipts and transfers.
• Support the service center manager with information requirements like daily and weekly control reports.
• Provide solutions to customers' problems and generally support the office as required to ensure smooth, efficient, customer-friendly operations.
• Keep up to date on new products, services, procedures, and tools by attending departmental and company meetings.

Requirements

• Strong tele-sales experience.
• Experience in siding, roofing, gutters, or general construction is extremely helpful.
• Product experience in customer facing role, or relatable experience with another company working with contractors, builders or other similar customer types.
• Must have experience using an order entry system.
• Must be proficient in Excel, experience in a sales or CRM system is a plus.
• Good organizational skills (multi-tasking) and skills (customer interaction).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance