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Inside Sales Representative/ Customer Service
$37,440 - $41,600/Yr
AWG Biuro Nieruchomości - Farmers Branch, TX
posted 2 months ago
Full-time - Mid Level
Farmers Branch, TX
Specialty Trade Contractors
About the position
The Inside Sales Representative/Customer Service Specialist at AWG, Inc. is responsible for providing exceptional customer service and sales support in a janitorial distribution environment. This role involves responding to customer inquiries, processing orders, and assisting the sales team, all while maintaining a thorough understanding of the company's products and services.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively.
- Process customer orders accurately and efficiently, ensuring timely delivery and adherence to customer specifications.
- Assist the sales team with preparing quotes, processing sales orders, and managing customer accounts.
- Maintain a thorough understanding of company products and services to provide knowledgeable assistance to customers and the sales team.
- Conduct follow-up communications with customers to ensure satisfaction and address further inquiries or concerns.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Prepare and present regular reports.
Requirements
- High School Diploma or GED
- At least 2-3 years of experience in customer service and sales support
- Detail-oriented with strong organizational and multitasking skills
- Must be able to pass a background check and drug screening test
