Inside Sales Representative Galloup

The Kendall Group - Midland, MI

Full-time - Entry Level

Midland, MI

51-100 employees

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Representative at Galloup, a division of The Kendall Group, plays a crucial role in maintaining customer relationships and driving sales. This position involves developing new leads, providing excellent customer service, and ensuring a smooth sales process. The representative will work closely with customers and vendors to understand their needs and close sales effectively.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders, quotes, customer and vendor portals, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make outbound calls to potential customers and follow up on quotes and leads
• Understand customers' needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide customer product submittal sheets for approval and track their progress
• Research and qualify new leads
• Close sales and achieve sales targets
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Perform other duties and projects as assigned

Requirements

• 2 years' distribution or customer service experience
• High School diploma or GED
• Proficiency in Microsoft Office
• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed
• Ability to work well cross-functionally; provides excellent internal and external customer service
• Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• Ability to see, talk and hear
• Ability to sit for 8 hours a day

Nice-to-haves

• 2 years' pipe, valve and fitting sales experience
• Technical degree or equivalent combination of skills and experience
• Associate or bachelor's degree
• Salesforce or Epicor / Solar Eclipse proficiency