Inside Sales Representative - HCM Solutions

Paychex - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Professional, Scientific, and Technical Services

About the position

The HCM Inside Sales Representative (ISR) at Paychex is responsible for managing the entire sales cycle, from prospecting to closing deals, specifically for HCM products. This role involves engaging with customers through various virtual channels to meet sales targets and contribute to the growth of the company. The ISR will work from the HCM Inside Sales Hub and has opportunities for career advancement into roles such as Inside Sales Manager or Field Sales Representative.

Responsibilities

• Accountable for the end-to-end sales cycle from prospecting, qualifying, demonstrating and closing business to achieve quota.
• Conduct outbound prospecting and qualify new clients and new referral sources utilizing cold calls, direct mail, email, video call, social media, seminars or demonstrations, or other marketing programs directed by Sales management.
• Present products and services of Paychex to final decision makers and end users within the prospect universe.
• Analyze the customer needs and interests, determine which products are appropriate and refer to appropriate party when necessary.
• Expedite the resolution of customer problems or complaints.
• Schedule appointments and visit potential and current referral sources to secure referrals to end users.
• Complete and submit accurate new business paperwork, expense reports and weekly activity reports by agreed upon dates set by Sales management.
• Use technology tools to accurately track activities and forecasts.
• Collect data to support underwriting process, close sales.
• Continually develop technical, competitive and sales skills knowledge to effectively represent the HCM sales organization.
• Have an operational command of the sales forecast, Paychex and HCM foundations.
• Project a positive image in representing Paychex to clients and the community.

Requirements

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• 1 year of experience in Inside Sales.
• 2 years of experience in sales/selling.