Inside Sales Representative-Remote (Soft Sales)

Concentrix - Lincoln, NE

Full-time - Entry Level

Remote - Lincoln, NE

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Inside Sales Representative-Remote (Soft Sales) at Concentrix is a work-from-home role focused on providing exceptional customer service through inbound and outbound calls. This position is designed for individuals who are passionate about customer interactions and are eager to contribute to a diverse team that supports the success of well-known brands. The role emphasizes personal and career growth, offering extensive training and development opportunities.

Responsibilities

• Provide inbound and outbound customer support using a call flow guide
• Ask probing questions
• Persuade customers to consider additional products and/or services
• Utilize product knowledge to build client relationships and retain customers
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences with a smile.

Requirements

• 1+ year of customer service experience
• 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• Basic understanding of upselling, persuasion, building relationships, and communication skills
• Open availability
• High school diploma or GED
• Quiet, distraction-free environment to work from home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Desktop or laptop for PC and internet testing; work computer may be provided depending on the position
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence.

Benefits

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Programs supporting diversity, equity, and inclusion
• Celebrations for various company events.