Inside Sales Representative

$37,440 - $93,600/Yr

All States Ag Parts - Lenexa, KS

Full-time - Entry Level

Lenexa, KS

Motor Vehicle and Parts Dealers

About the position

The Inside Sales Representative at All States Ag Parts, LLC. is responsible for handling customer-initiated calls to provide information about company-supplied products. This role involves researching customer requests, matching them with available inventory, and outsourcing products from vendors for non-stocked items. The representative aims to close sales and meet monthly targets while ensuring high levels of customer satisfaction through effective communication and follow-up.

Responsibilities

• Handles inbound customer requests for pricing and availability.
• Enters quotes and invoices into the company's invoicing system.
• Prepares and supplies customers with freight quotes and invoices.
• Locates alternative products that are not in stock from approved vendors.
• Logs all interactions with customers via email, text, phone, or in person.
• Ensures client notes are accurate and contain details for proper follow-up.
• Ensures timely follow-ups on open end user quotes and other assigned quotes.
• Reviews and monitors dormant customers and follows up when necessary.
• Manages quotes, quote follow-up, and customer service to build a repeat customer base.
• Develops and manages relationships with key accounts, including quote follow-up.
• Acknowledges and responds to web and email submitted quote requests.
• Provides consistent, superior customer service to maintain high customer satisfaction.
• Builds sustainable relationships and trust with customers through open communication.
• Provides input to assist in keeping price lists and catalogs updated.
• Makes outbound calls to previous customers to generate new leads.

Requirements

• High School graduate or equivalent work experience.
• Advanced computer knowledge including e-mail, Word, and Excel software.
• Professional phone skills and keyboarding ability.
• Ability to contribute to the company's operation and principles through ethical practices.

Nice-to-haves

• 2 years' sales experience particularly within the construction and agriculture parts sectors.
• Substantial knowledge of construction and agricultural equipment and sales.
• Strong written and verbal communication skills.
• Ability to work well with people from diverse backgrounds.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• Employee discount
• Pet insurance