Inside Sales Representative

Wiser Company - Mooresville, NC

Full-time - Entry Level

Mooresville, NC

Professional, Scientific, and Technical Services

About the position

The Inside Sales Representative at Arrow Exterminators is responsible for selling additional services to existing and former customers primarily through phone interactions. This role also includes providing administrative support to service centers, which involves answering phones, scheduling services, and managing payment data. The position emphasizes exceptional customer service and requires meeting daily call volume standards, with compensation based on an hourly rate plus commissions.

Responsibilities

• Sell additional services to existing and former customers by phone.
• Provide administrative support to service centers by answering phones and scheduling services.
• Manage payment data and assist with billing inquiries.
• Meet daily call volume standards.
• Document interactions and call activity in the customer relations management system.
• Generate leads and appointments for Outside Sales through telephone conversations.

Requirements

• Previous customer service experience, preferred.
• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams.
• Able to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a 40-hour (minimum) work week.
• Willing to work minimal overtime as needed.

Benefits

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & wellness suite
• Company-paid life insurance
• Additional optional life insurance