Inside Sales Representative

Ashford Hospitality Trust - Elwood, IL

Full-time - Entry Level

Elwood, IL

About the position

The Inside Sales Representative is responsible for selling and supporting a full line of products to assigned customers while exploring new customer segments for potential growth. This role emphasizes solution selling to drive top-line growth and requires maintaining strong relationships with customers and territory managers.

Responsibilities

• Sell and support the full line of products to assigned customers.
• Explore new customer segments for expansion possibilities.
• Own the relationship with assigned customers and TM book of business.
• Prioritize solution selling to drive top-line growth.
• Proficiently use SAP and SalesForce.com to ensure order accuracy and fast customer response times.
• Enter warehouse and direct orders, RMAs, and credit memos.
• Handle inbound call/email flow with urgency.
• Make outbound calls to core customers, house accounts, and prospects to effectively communicate PrimeSource's value proposition.
• Investigate and resolve customer problems with accuracy and urgency.
• Decide when/how to connect customers with other PrimeSource support resources.
• Utilize category manager knowledge to sell the full offering of products available through PSBP.
• Conduct regular touch points with customers to maintain current business and expand PrimeSource's share of wallet.
• Interact with customers through mobile methods to maintain consistent connection.
• Stay organized and knowledgeable of current market conditions, campaigns, and pricing.
• Coordinate with other resources within PrimeSource as needed to better serve customers and territory managers.
• Create sales quotes including pricing, credit terms, discounts, and service commitments to obtain orders or program business.

Requirements

• Bachelor's Degree in Business or Liberal Arts preferred, or 2 - 4 years related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge and understanding of CRM systems, Company Reporting Software, Internet Software, Spreadsheet and Word Processing software.
• Knowledge of I-Pad use is helpful; SAP experience is preferred.

Nice-to-haves

• Experience in sales or customer service roles.
• Familiarity with competitive pricing across product categories.