Inside Sales Representative

Richelieu Hardware USA - Omaha, NE

Full-time - Entry Level

Omaha, NE

Building Material and Garden Equipment and Supplies Dealers

About the position

The Inside Sales Representative at Richelieu Hardware plays a crucial role in supporting customers in the cabinet-making industry by providing sales assistance and product knowledge. This position involves engaging with customers through various communication channels, processing orders, and collaborating with outside sales representatives to meet sales objectives. The role emphasizes customer focus, innovation, and performance, aligning with Richelieu's core values.

Responsibilities

• Develop inside sales for a portion of the local sales region.
• Assist customers via phone, email, and in-person at the local branch showroom.
• Research and place orders for building materials products.
• Stay updated on products, changes, and trends in woodworking and cabinet making.
• Seek new business opportunities and provide sales quotes.
• Collaborate with outside sales representatives on customer orders and quotes.
• Research pricing and availability for various items across multiple product categories.
• Provide product solutions to customers for field-project issues.
• Uphold Richelieu's Five Core Values while striving to achieve sales objectives.

Requirements

• Prior retail, inside sales, or customer service experience in a desktop or office-based setting.
• Knowledge of woodworking, cabinetry, kitchen/bath design, or related building materials.
• Strong problem-solving skills and ability to prioritize tasks.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Comfortable using technology, including AS400 database software.

Nice-to-haves

• Experience with AS400 database software.
• Strong communication skills, both verbal and written.
• Creativity and drive to engage customers effectively.

Benefits

• Employee stock purchase plan
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Company discount program