Inside Sales Representative

Rexel - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Merchant Wholesalers, Durable Goods

About the position

Join Banner as an Inside Sales Representative and become a part of a team that values service and capabilities over price. At Banner, you will have access to advanced digital tools and customer integration services that streamline the process of finding and retaining customers. Our partnerships with top suppliers allow you to offer the best products on the market, enhancing your sales capabilities. We are dedicated to fostering a diverse and inclusive workplace where every employee is respected and empowered to excel in their roles. Enjoy a work-life balance with no weekend or holiday work, along with paid time off and other benefits that support your well-being.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and by offering substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and additional sales to existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations/proposals and provide continuous follow-up throughout the completion of the customer's purchasing cycle.
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends.
• Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge.
• Pursue product applications utilizing personal knowledge, internal specialists, vendor representatives, and other available sources.

Requirements

• High school diploma or GED
• 2+ years of customer service, sales, or electrical distribution experience

Nice-to-haves

• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to work overtime as needed

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities