Inside Sales Representative

Robert Half - West Grove, PA

Full-time - Entry Level

West Grove, PA

Administrative and Support Services

About the position

The Inside Sales Representative plays a crucial role in the manufacturing industry by acting as a vital link between the company and its customers. This position focuses on supporting the sales function through effective customer interaction, order processing, and maintaining accurate records. The role offers a contract to permanent employment opportunity, emphasizing the importance of customer service and sales skills.

Responsibilities

• Efficiently handle inbound inquiries from customers, including requests for quotes, returns, orders, and other queries.
• Develop and maintain relationships with customers by understanding their needs and providing relevant company products and solutions.
• Verify incoming orders received via various modes of communication such as telephone, fax, and email, and route them appropriately.
• Work closely with the Sales Support team to update internal records with key information about customer accounts.
• Use your skills in Sales and Customer Service to identify decision-makers and key personnel within customer accounts.
• Actively engage in email correspondence and data entry tasks to ensure seamless operation.
• Monitor customer accounts and take necessary actions when required.
• Assist the outside sales representative with order entry and customer service requests.

Requirements

• Proven experience in Sales and Customer Service roles
• Proficient in Order Entry and Data Entry tasks
• Excellent Email Correspondence skills to communicate effectively with clients
• Ability to use CRM software and Microsoft Office Suite proficiently
• Strong interpersonal skills with the ability to build relationships with clients
• Excellent negotiation and persuasion skills for converting leads into sales
• Ability to work independently and also as part of a team
• Strong organizational skills with the ability to prioritize tasks effectively
• Excellent problem-solving skills to address client issues effectively
• Ability to work under pressure and meet sales targets
• Excellent verbal and written communication skills
• High attention to detail and accuracy in order processing and data entry tasks
• Willingness to continuously improve product knowledge and sales skills.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan