Inside Sales Representative

$57,304 - $74,506/Yr

Platt - Boise, ID

Full-time - Entry Level

Boise, ID

Health and Personal Care Retailers

About the position

The Inside Sales Representative is responsible for driving sales through proactive telephone and email marketing efforts, focusing on building and maintaining customer relationships, processing orders, and pursuing product knowledge to enhance sales opportunities. This role aims to increase profitable sales by managing a defined customer base and prospecting for new accounts.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms.
• Assist outside sales personnel by processing priority transactions.
• Utilize company digital tools to sell, market, promote, and demonstrate products, and answer technical questions.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences.
• Close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations/proposals and provide continuous follow-up throughout the customer's purchasing cycle.
• Gather and report information regarding the company, competitors, pricing, products, and market trends.
• Participate in product meetings, seminars, and training to enhance personal and product knowledge.
• Pursue product applications utilizing personal knowledge and internal resources.

Requirements

• High school diploma or GED
• 2+ years of customer service, sales, or electrical distribution experience
• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills and interpersonal skills
• Familiar with Microsoft Office and relevant ERP systems and CRM tools
• Ability to work overtime as needed

Nice-to-haves

• Experience in electrical distribution
• Knowledge of sales techniques and strategies
• Familiarity with technical product specifications

Benefits

• Competitive salary based on experience
• Commission/Bonus Plan
• Opportunities for professional development
• Supportive work environment