Inside Sales Representative

Border States - Pewaukee, WI

Full-time - Entry Level

Pewaukee, WI

101-250 employees

Food and Beverage Retailers

About the position

The Inside Sales Representative at Border States plays a crucial role in supporting the Customer Service team by promoting sales, managing orders, and providing exceptional service to customers. This position requires a proactive approach to developing product knowledge and industry best practices to effectively meet customer needs and enhance relationships with both customers and suppliers.

Responsibilities

• Receives and enters orders in an accurate and timely manner.
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
• Responsible for managing projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, expedites deliveries when necessary.
• Effectively processes returns to maximize value.
• Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
• Provides value to customer through the sourcing of material.
• Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.

Requirements

• Two-year business/trade degree preferred or the equivalent in work experience.
• 3+ years of prior customer service, city desk or sales experience.
• 3+ years of prior electrical distribution experience preferred.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
• Working knowledge of SAP software preferred.

Nice-to-haves

• Experience in electrical distribution industry.
• Familiarity with project management tools.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee stock ownership plan
• Flexible spending account
• Health insurance
• Health savings account
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time