Inside Sales Representative

Full-time - Entry Level

Merriam, KS

About the position

The Inside Sales Representative at IBT Industrial Solutions is responsible for providing exceptional sales and customer service support to clients. This role involves assisting customers with product sourcing, pricing, proposals, and maintaining strong relationships with both customers and vendors. The position is designed for individuals who are eager to develop their careers in a supportive and team-oriented environment, with opportunities for advancement and a focus on customer satisfaction.

Responsibilities

• Provide inside sales and customer service support for all IBT customers with application assistance, product sourcing, vendor assistance, and pricing and proposals.
• Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
• Maintain appropriate quantities of current vendor literature.
• Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by Store/General Manager and preferred vendors.
• Assist customers by monitoring branch sales for specified product lines, keeping sales interest levels at a maximum.
• Assist in maintaining good vendor relations at the branch location level.
• Build and maintain strong relationships with customers in order to drive repeat business.
• Maintain open, productive communication between corporate, region managers, other branches, and IBT department managers.
• Promote a positive attitude to IBT co-workers, branches, vendors and customers, while promoting all of IBT's products and services.
• Stay informed about industry trends, products, and services.

Requirements

• Experience with inside sales and/or customer service preferred, but not required.
• Experience in industrial sales and/or manufacturing preferred, but not required.
• Ability to understand technical products and explain them to customers.
• Excellent oral and written communication skills with the ability to effectively present information and respond to customer questions and information.
• Ability to calculate discounts & percentages.
• Ability to specify technical products and to provide technical sales information.
• Strong PC and software skills with the ability to use technology to improve efficiency and effectively communicate information, including, but not limited to the Epicor (preferred), Google & Microsoft Suites.
• Valid driver's license and clean driving record.

Benefits

• Tuition reimbursement
• Opportunities for advancement
• Retirement plan