Inside Sales Representative

Ryan Herco Flow Solutions - Richardson, TX

Full-time - Entry Level

Richardson, TX

Machinery Manufacturing

About the position

Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative. In this position, you will provide excellent customer service by answering incoming customer calls, solving problems, entering orders, and completing follow-up procedures. You will maximize customer contact on the phone by turning product inquiries into orders and suggesting accessories or replacement items to customers. Additionally, you will write bids and quotations when appropriate and perform follow-up procedures. You will document all customer contact and sales activities in the ACS system and communicate with Outside Sales to ensure excellent account management and customer service for new and existing customers. Supporting Outside Sales in implementing sales and marketing plans is also part of your responsibilities. You will need to keep current on Ryan Herco Flow Solutions products, attend product and sales training meetings as required, and update and maintain the database.

Responsibilities

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required
• Updates and maintains database

Requirements

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motivated, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Benefits

• Comprehensive medical, dental, and vision insurance
• Vacation, sick, and holiday pay
• Life insurance
• Tuition reimbursement
• 401(k) with Company match
• Opportunity for career advancement